Shipping policy
At a glance
- Orders are prepared within 2 business days and you get a tracking link by email as soon as your parcel leaves.
- Free delivery on orders over $75. Below that, the delivery cost is shown at checkout before you pay.
- We deliver worldwide. Send a gift straight to a grandchild, wherever they live.
Delivery times
Delivery times start once your order has been prepared. They are estimates, not guarantees, and can be longer during the Christmas period, sales events or customs checks.
- United Kingdom and Europe: 5–10 business days
- United States and Canada: 7–12 business days
- Australia and New Zealand: 8–15 business days
- Rest of the world: 10–20 business days
Delivery costs
Delivery is free on orders over $75 (after discounts). For smaller orders, the delivery options and their cost are calculated at checkout from your address and the weight of your parcel. You always see the full price before you pay.
If you shop in another currency, the free delivery amount is converted at the current exchange rate and shown in your currency.
Tracking your parcel
As soon as your order ships, we email you a tracking link. Please allow up to 48 hours for the first tracking update to appear. If you haven't received a tracking email within 2 business days of ordering, check your spam folder or write to us at info@montessoripetals.com.
Sending a gift
Enter the recipient's name and address as the delivery address at checkout and add your message in the gift note in your basket. Our parcels don't include a printed price list or invoice for the recipient.
Customs, duties and taxes
For orders shipped outside the country they are sent from, import duties or taxes may be charged by the destination country. If they are collected at checkout, you will see them before you pay and the recipient has nothing more to pay. If they are not, they are paid by the recipient on delivery, according to local rules. We can't control these charges or customs delays.
Address errors, delays and lost parcels
Please check your delivery address carefully. If you notice a mistake, write to us within 12 hours of ordering and we will do our best to correct it before the parcel ships. We can't redirect a parcel that has already left.
If your tracking hasn't moved for 10 business days, or the parcel is marked as delivered but you can't find it, contact us. We will look into it with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund.
Damaged on arrival
If a toy arrives damaged, please email us within 14 days of delivery with your order number and a photo of the toy and its packaging. We will send a replacement or refund you in full, at no cost to you. See our refund policy for details.