Refund policy
Our promise
If a toy isn't quite right, you have 30 days from delivery to return it. Wrong age, they already have it, or simply changed your mind: we'll sort it out kindly and quickly.
What can be returned
- Toys returned within 30 days of delivery.
- Unused, in the same condition you received them, with all their pieces and in their original packaging.
- For hygiene reasons, teethers, bath toys and items that go in the mouth can only be returned if the packaging is unopened, unless they are faulty.
- Gift cards and items marked as final sale can't be returned.
How to start a return
- Email info@montessoripetals.com with your order number and the toy(s) you'd like to return. A short note on why helps us improve.
- We reply within one business day with the return address and instructions. Please don't send items back without contacting us first, as we can't accept unannounced returns.
- Pack the toy securely in its original box and keep your postage receipt and tracking number.
Return postage
If you are returning a toy because you changed your mind, the return postage is paid by you. If the toy is faulty, damaged on arrival or we sent the wrong item, we cover the full cost and you won't be out of pocket.
Refunds
Once your return arrives, we check it and email you to confirm. Your refund is then made to your original payment method, in the currency you paid, within 14 days of us receiving the toy (usually much sooner). Your bank may take a few more days to show it.
The original delivery cost is refunded if you return your whole order within the legal cancellation period or if the return is due to our mistake.
Bundles and discounts
If you return part of an order that received our bundle discount (for example 10% off 3 toys), and the toys you keep no longer qualify for it, the refund is reduced by the discount that no longer applies. You never pay more than the full price of the toys you keep.
Damaged, faulty or wrong items
Please check your parcel on arrival. If something is damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, whichever you prefer. You don't always need to send the item back, we'll tell you.
Exchanges and gifts
The quickest way to swap a toy is to return the one you have and place a new order for the one you'd like. If you received the toy as a gift, contact us with the order number or the sender's name: we can offer a store credit to you, and the sender won't be told.
Your legal rights
This policy is in addition to your legal rights as a consumer and does not affect them. If you are in the UK or the European Union, you also have the right to cancel your order within 14 days of delivery without giving a reason.